Privacy Policy

Last Updated: June 7, 2026

Koluxa operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Koluxa uses Shopify technology to power and provide these Services.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction through the Services, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be associated with you or another individual. Personal information does not include anonymized or de-identified data that cannot reasonably be linked to you.

Depending on how you interact with our Services, where you live, and what is permitted or required by applicable law, we may collect or process the following categories of personal information:

Contact Information

Including your name, address, billing address, shipping address, phone number, and email address.

Financial Information

Including credit card numbers, debit card numbers, financial account information, payment card details, transaction information, payment methods, payment confirmations, and other payment-related information.

Account Information

Including usernames, passwords, security questions, preferences, and account settings.

Transaction Information

Including products viewed, added to cart, saved to wishlists, purchased, returned, exchanged, canceled, and previous transaction history.

Communications With Us

Including information you provide when contacting customer service or submitting inquiries, complaints, or requests.

Device Information

Including information about your device, browser, network connection, IP address, and other unique identifiers.

Usage Information

Including information regarding how and when you access, browse, and interact with our Services.

Sources of Personal Information

We may collect personal information from the following sources:

Directly From You

When you create an account, visit or use the Services, communicate with us, or otherwise provide personal information directly.

Automatically Through the Services

Including information collected from your device while using our Services or visiting our website, as well as through cookies and similar technologies.

From Service Providers

When we engage service providers to support specific technologies or process personal information on our behalf.

From Business Partners and Other Third Parties

Who assist us in delivering and improving our Services.

How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:

Providing, Personalizing, and Improving the Services

We use your personal information to provide the Services, including:

• Processing payments

• Managing orders

• Remembering your preferences

• Sending account-related notifications

• Processing purchases, returns, and exchanges

• Creating and managing customer accounts

• Coordinating shipping and delivery

• Facilitating product reviews

• Personalizing your shopping experience

• Recommending products based on your interests and purchase history

Marketing and Advertising

We may use your personal information to:

• Send promotional emails, SMS messages, and marketing communications

• Display personalized advertisements

• Recommend products based on browsing activity and purchase history

• Improve marketing campaigns and customer engagement

Security and Fraud Prevention

We use personal information to:

• Verify user identities

• Maintain secure shopping and payment experiences

• Detect and prevent fraud, abuse, and illegal activities

• Protect our Services and users

If you create an account, you are responsible for maintaining the confidentiality of your login credentials.

Customer Support and Communications

We use your information to:

• Respond to inquiries and requests

• Provide customer support

• Manage our relationship with you

• Improve customer satisfaction

Legal Compliance

We may use personal information to:

• Comply with applicable laws and regulations

• Respond to lawful requests from government authorities

• Participate in legal proceedings

• Enforce our Terms of Service and policies

• Protect our legal rights and interests

How We Share Personal Information

We may disclose personal information under the following circumstances:

Service Providers

With Shopify, payment processors, hosting providers, shipping companies, customer support providers, analytics providers, cloud storage providers, and other service providers acting on our behalf.

Marketing and Advertising Partners

With trusted partners who help us provide advertising and marketing services, including personalized advertising.

Depending on your location, you may have the right to opt out of certain uses of your information for targeted advertising purposes.

At Your Direction

When you instruct us to share information, request certain services, use social media integrations, or otherwise consent to disclosure.

Corporate Transactions

In connection with mergers, acquisitions, financing transactions, asset sales, bankruptcy proceedings, or similar business transactions.

Legal Obligations

When required by law or necessary to protect our rights, property, users, or Services.

Relationship with Shopify

Our Services are hosted by Shopify.

Shopify collects and processes personal information regarding your use of the Services to provide and improve the platform. Information submitted through our Services may be transferred to Shopify and shared with third parties located in countries other than your own.

We also use certain advanced Shopify features that rely on information derived from interactions with our store, other merchants, and Shopify itself.

For additional information about Shopify’s privacy practices, please visit:

https://privacy.shopify.com

Third-Party Websites and Links

The Services may contain links to third-party websites or platforms.

We are not responsible for the privacy, security, accuracy, or practices of third-party websites. We encourage you to review their privacy policies before providing personal information.

Information you voluntarily share on public or semi-public platforms, including social media, may be visible to others and may not be protected by this Privacy Policy.

Children's Data

The Services are not intended for use by children.

We do not knowingly collect personal information from children under the age permitted by applicable law. If you believe a child has provided us with personal information, please contact us so that we may delete it.

As of the effective date of this Privacy Policy, we do not knowingly sell or share personal information of individuals under 16 years of age.

Security and Retention of Information

While we implement reasonable security measures, no method of transmission or storage is completely secure.

We retain personal information only for as long as necessary to:

• Maintain accounts

• Provide Services

• Comply with legal obligations

• Resolve disputes

• Enforce agreements and policies

Your Rights and Choices

Depending on your location, you may have some or all of the following rights:

Right of Access

Request access to the personal information we hold about you.

Right to Deletion

Request deletion of your personal information.

Right to Correction

Request correction of inaccurate personal information.

Right to Data Portability

Request a copy of your personal information and transfer it to another provider where applicable.

Right to Opt Out of Targeted Advertising or Data Sharing

You may have the right to opt out of the sale, sharing, or use of your information for targeted advertising purposes.

Marketing Preferences

You may unsubscribe from promotional emails at any time using the unsubscribe link included in our communications.

We may still send transactional or service-related communications.

To exercise any of these rights, please contact us using the details below.

We may need to verify your identity before processing your request.

Complaints

If you have concerns regarding our handling of your personal information, please contact us.

You may also have the right to file a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred, stored, and processed outside your country of residence.

Where required, we implement appropriate safeguards for international data transfers, including Standard Contractual Clauses approved by the European Commission or equivalent mechanisms under applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational requirements, legal obligations, or regulatory requirements.

The updated version will be posted on this page with a revised "Last Updated" date.

Contact Us

If you have questions regarding this Privacy Policy, our privacy practices, or wish to exercise your rights, please contact us:

Koluxa
Email: support@koluxa.com

Address:
Los Hornos, La Plata, Buenos Aires, 1910, Argentina

Phone:
+54 221 3622655